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Mobile Monarch Computers

Mobile Monarch is a strongly recommended student notebook program that offers educational pricing for Apple and Dell computers. Computers in the program have been selected to meet the requirements of the University's academic computing environment.

Benefits of Purchasing a Mobile Monarch Notebook

Discount Pricing

Apple and Dell notebooks purchased through the Mobile Monarch program include ODU's higher education discount.

On-Campus Repair

ODU has a conveniently located on-campus repair center. Most service on Mobile Monarch notebooks can be done at our service center. We even have loaner notebooks that are available to students while repairs are being made.

Quality = Peace of Mind

Mobile Monarch notebooks are built with the student in mind with high quality components that will last for 4+ years.

Notebook Warranty Options

Apple notebooks are offered with the option of a 1, 3, or 4-year AppleCare warranty. Dell notebooks are offered with either a 3 or 4-year CompleteCare warranty which includes Accidental Damage Protection. Notebook batteries have a 1-year warranty beginning from the time of purchase.

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Mobile Monarch Questions Shop Mobile Monarch Online

Non-Program Notebooks

Old Dominion University strongly recommends that all incoming freshmen have a notebook computer that meets or exceeds the Mobile Monarch technical specifications. While students are strongly encouraged to purchase one of the Mobile Monarch recommended notebooks, students may bring a non-program notebook to campus.

Students who are considering using a non-program notebook should be aware of the following important points:

  • Notebook models not available through the Mobile Monarch Student Notebook Program are not eligible for hardware support in the Technical Support Center. Hardware repairs for excluded notebooks/manufactures must be arranged for by the student and obtained from off-campus service providers.
  • Students who do not purchase a Mobile Monarch Student Notebook are not eligible for loaner notebooks when their non-program notebook is being serviced.
  • Software assistance is available for non-program notebooks.

Mobile Monarch FAQ

Who is eligible to participate in the Mobile Monarch program?

Any new or current ODU student is eligible to purchase a notebook from the Monarch Techstore. Faculty and Staff may also participate by presenting their ODU ID card.

What if I already own a notebook or desktop computer?

Students may bring non-program notebooks on campus if that notebook meets the minimum standards set by the University. The suitability and operation of a non-program notebook is the full responsibility of the student. Non-program notebooks are eligible for limited technical support, and it is the responsibility of the student to purchase and load the recommended academic software.

What if I am a part-time student?

Part-time students are also eligible to participate.

Are there other notebook requirements at ODU outside of the Mobile Monarch Program?

Some schools and degree programs have their own specific notebook requirements separate from Mobile Monarch. You are encouraged to contact your department to determine the particular details of your program's requirement before purchasing a computer.

When should I buy a notebook?

We recommend ordering by the end of July before you enter the Fall Semester. You can also purchase your notebook when you arrive on campus from the Monarch Techstore in Webb Center.

Why can't I just go to my closest retail store and buy a $300 computer?

You can, but beware; it may not be the best investment for your academic needs. Mobile Monarch notebooks are built with the student in mind and are made to last you for 4+ years. Mobile Monarch computers are typically business class systems with high quality components and features that ensure a safe and reliable computing environment.

What types of notebooks are offered?

The two recommended notebook vendors are Apple and Dell. Each vendor offers models that meet the minimum requirements of the University as well as higher-end models. Some departments may recommend a particular vendor or model for students enrolled in their program.

What operating system and software will be included?

Dell notebooks come with Windows 8 Professional and Apple notebooks have Mac OS X 10.9 (Mavericks) installed.

How do I get a copy of Microsoft Office for my notebook?

Microsoft now offers Office University 365, this is a four-year subscription from Microsoft that will give you the most up-to-date version of Office available for the duration of the subscription. This software is available at the Monarch Techstore for $77 or available for purchase at the Online Store.

Can faculty/staff also purchase Mobile Monarch computers?

ODU Faculty and Staff are eligible to participate with our Dell and Apple partners. A full catalog of products and accessories is available at discounted prices.


Cost

What are the prices for Mobile Monarch notebooks?

Current pricing information is available at the Monarch Techstore Online Store.

Is there financial aid available to help me purchase a notebook?

Yes. Eligible students who have received a financial aid award notification and a refund check may use their refund toward the purchase of a notebook computer.

For more information on applying for financial aid, visit the Office of Financial Aid web site.

Is there a payment plan available?

We are currently not able to offer any financing or payment plans for Mobile Monarch notebooks.


Warranty and Repair Services

Will the notebooks have a warranty?

Apple notebooks are offered with the option of a 1, 3, or 4-year AppleCare warranty. Dell notebooks are offered with either a 3 or 4-year CompleteCare warranty.

Notebook batteries are excluded from AppleCare and Dell CompleteCare; batteries for Apple and Dell have a 1-year warranty beginning from the time of purchase.

What about protection against accidental damage for my Dell or Apple notebook?

The Dell CompleteCare warranty includes Accidental Damage Protection. This protects against accidental damage due to power surges, drops or falls, liquid spills, and LCD damage caused by a drop or a fall. Any accidental damage covered by this service can be repaired at the on-campus service center. Cosmetic damage is not covered under Dell's CompleteCare agreement.

The AppleCare warranty does not cover accidental damage and/or cosmetic damage - these types of damages to Apple MacBooks are repairable but will be at cost.

What about theft or fire insurance?

AppleCare and Dell CompleteCare excludes theft, loss, or damage due to fire or intentional acts. Students (and parents) are encouraged to contact their current insurance provider to ask about covering the notebook under their current homeowner's or renter's insurance.

Will I be able to get my notebook repaired on campus?

Yes, there is an on-campus service center at the Help Desk in Webb Center for persons who purchase a notebook through the Mobile Monarch Program.

What do I do if my notebook needs repairs?

Any student with a Mobile Monarch notebook may bring their computer to the on-campus service center for repair. A limited number of loaner notebooks will be available for students whose notebooks are being repaired. Loaner notebooks are only available to students who purchase their notebook through the Mobile Monarch program.

How can I get my notebook repaired when I am away from campus?

If you need your notebook repaired during the Summer or whenever you are away from campus, you can contact your manufacturer directly for support.

Apple
AppleCare Tech Support: 800-800-2775
Local Authorized Service centers (by zip code): http://www.apple.com/buy/locator/service/
Genius Bar (by appointment): http://www.apple.com/retail/geniusbar/

Dell (on-site support available)
Tech Support: 800-274-7799 (use express service code on bottom of system)
Website: http://support.dell.com