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Patient Rights & Responsibilities

Patient Rights and Responsibilities

The goal of Student Health Services is to provide all patients with high quality health care in a manner that clearly recognizes the rights and responsibilities of the individual.

Therefore, patients shall have the right:

  1. To be treated with respect, consideration, compassion, care and dignity;

  2. To confidentiality of all records and services rendered and to have the opportunity to approve or refuse release of records, except when release is required by law;

  3. To privacy during examinations, treatments, discussions and consultations regarding their health care;

  4. To be provided to the degree known, complete information concerning their diagnosis, evaluation, treatment including instructions for self- care/follow-up care, and prognosis; when it is medically inadvisable to give this information to a patient, the information is provided to a person designated by the patient or to a legally authorized person. When the need arises, reasonable attempts are made to communicate in the language or manner primarily used by the patients;

  5. To be given explanations about medical procedures to include all possible risks, consequences and benefits in a timely manner;

  6. To participate in decisions pertaining to their health care, except when such participation is contraindicated for medical reasons;

  7. To refuse to be examined or treated by health care providers and to be informed of the consequences of such a decision; to request a change of health care provider if other qualified health care providers are available;

  8. To information concerning: patient rights and responsibilities, available services, provision for after-hours and emergency care, fees for services and payment policies, data contained in their medical record, advance directives as required by state/federal law and regulation, and the credentials of health care providers .

  9. To information about procedures for expressing suggestions, complaints and grievances, including those required by law.

  10. To communicate any violation of these rights to Student Health Services administration.

Therefore, patients shall have the responsibility:

  1. To provide Student Health Services with accurate information about past illnesses, chronic conditions, hospitalizations, medications (including over the counter products and dietary supplements), and allergies or sensitivities;

  2. To follow medical advice for treatment/follow-up care and participate in his/her care; to accept responsibility for health consequences if medical advice is not followed;

  3. To ask questions if he/she does not understand directions given by the health care provider;

  4. To accept personal financial responsibility for any charges incurred, including asking about fee for services charges;

  5. To keep and be punctual for appointments or notify Student Health Services at least two hours ahead of time to cancel an appointment (or a no show fee of $10 will be charged);

  6. To refrain from wearing cologne, perfume, aftershave lotions, scented lotions or body washes for all appointments, out of respect for individuals with fragrance sensitivity;

  7. To be respectful of staff, students and the property of others while in the Student Health Center;

  8. To keep cell phones turned off while in the Student Health Center;

  9. To provide valid student Identification at each visit at the Student Health Center;

  10. To dress appropriately for a public place e. g. wear shirt, no bare feet;

  11. To be aware that Student Health Services participates in the Virginia Prescription Monitoring Program.