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Telecommunications Work Orders

Work Order Request

Submit a work order request to request additions, moves, or changes to existing service. This form will automatically submit the request electronically to the Budget Unit Director for approval. Additionally, the customer can review status of all requests submitted to the Converged Technologies and Infrastructure group.

Follow these steps to add, move, or change existing service:

  1. Click on Work Order Request to submit form
  2. Use Midas ID and password for authentication
  3. Select Create New Request
  4. Fill out form and click 'OK'

Once the request is approved by the Budget Unit Director, the order will be processed within 15 business days.

*Approval of the submitted "Work Order Request" form authorizes the Converged Technologies and Infrastructure group to charge the budget for the requested service.

If you need assistance, please contact ITS Help Desk at 757.683.3192 or email us at itshelp@odu.edu

Repairs or Service

Submit a Footprints ticket for repairs to devices or service.