Recognizing Superior Customer Relations Service
The Customer Relations Employee of the Year Award Program is sponsored by the Human Resources Department and was established to recognize and reward the individual who best exemplifies the University's commitment to deliver positive customer relations service; to direct attention to the employee's contribution to enhancing the image of Old Dominion University; and to demonstrate the University's appreciation and acknowledgment of exceptional customer relations performance. The award consists of an engraved plaque, $500 cash, and three days of recognition leave (if classified).
Classified and hourly employees are eligible to be nominated. Nominations should demonstrate excellence in some or all of the criteria listed below. Details and examples strengthen nominations!
A Human Resources representative chairs a selection committee which includes representatives from the Vice-Presidential areas, HACE and the winner from the previous year. The committee will review all submitted materials and meet to decide which nomination best documents the criteria for the award. Nominations are reviewed and the winner is selected based on the following criteria:
Exhibits a high level of competency and respect when interacting with students, colleagues, and community members. Is friendly, focused and recognizes accountability for consistently meeting the needs of those served.
Demonstrates the spirit of the ODU Code of Ethics by treating others impartially. Demonstrates integrity to students, colleagues, and the community by adhering to University policies, procedures and standards of service and applies them in an equitable and just manner.
Recognizes that everyone has the right to be treated with kindness, dignity, and consideration. Strives to demonstrate patience, compassion, and concern towards all with whom he/she comes in contact.
Possesses the expertise necessary to provide complete and accurate information to those requiring assistance. Actively collaborates with those that have the knowledge and/or information needed to facilitate resolution.
Provides accurate, timely and solution-oriented service. Looks for ways to improve efficiency and foster an environment of open communication so that the highest standard of service is provided.
Recognizes that customers are any internal or external parties that are encountered, whenever representing the University, in an official or unofficial capacity. Fosters a sense of community, inclusion and collaboration by avoiding silos and partnering with various members of the ODU community to promote teamwork while providing a high standard of service.
Nominate a 2022 Customer Relations Employee of the Year
Additional documentation in support of a nomination may be submitted to JaRenae E. Whitehead at email@example.com. All nominations and additional documentation must be received no later than 5:00pm on Friday February 25, 2022.
Announcement of the nominees and the award winner names is made at the annual recognition program held each Fall. 2022 nominees will be invited to attend the annual recognition program where the winner will be announced on Friday April 1, 2022.
2019 Joe Blanchard
2018 Deidre Hall
2017 Lilian Thompson
2016 Justin Mason
2015 Ardena Jordan
2014 Jimmy Patel
2013 Lanah Stafford
2012 Cheryl Woods
2011 Howard Wyle
2010 Donald Nash
2009 Harry Boucicaut
2008 Shannon Eggers
2007 Frankie Lopez
2006 Scott Harrison
2005 Patricia Capezio
2004 Sheila Harris
2003 Marla Harvey
2002 David Robichaud
2001 Linda Barnes
2000 Sue Parker