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Customer Relations Employee of the Year

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Nominees for the Customer Relations Employee of the Year included (from left): Sheryl Spence, Jacqueline Lockhart, Evette Brooks, Michelle Henson, Lisa Jeffress, Linda Lopez Caulkins, Lanah Stafford, Rufus McGowan and Steve Daniel.

Recognizing Superior Customer Relations Service

The Customer Relations Employee of the Year Award Program is sponsored by the Human Resources Department and was established to recognize and reward the individual who best exemplifies the University's commitment to deliver positive customer relations service; to direct attention to the employee's contribution to enhancing the image of Old Dominion University; and to demonstrate the University's appreciation and acknowledgment of exceptional customer relations performance. The award consists of an engraved plaque, $500 cash, and three days of recognition leave (if classified).




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Who is Eligible?


Classified and hourly employees are eligible to be nominated. Nominations should demonstrate excellence in some or all of the criteria listed below. Details and examples strengthen nominations!



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How is the Winner Selected?


A Human Resources representative chairs a selection committee which includes representatives from the Vice-Presidential areas, HACE and the winner from the previous year. The committee will review all submitted materials and meet to decide which nomination best documents the criteria for the award. Nominations are reviewed and the winner is selected based on the following criteria:

  • Professional
    Exhibits a high level of competency and respect when interacting with students, colleagues, and community members. Is friendly, focused and recognizes accountability for consistently meeting the needs of those served.
  • Ethical
    Demonstrates the spirit of the ODU Code of Ethics by treating others impartially. Demonstrates integrity to students, colleagues, and the community by adhering to University policies, procedures and standards of service and applies them in an equitable and just manner.
  • Respectful
    Recognizes that everyone has the right to be treated with kindness, dignity, and consideration. Strives to demonstrate patience, compassion, and concern towards all with whom he/she comes in contact.
  • Knowledgeable
    Possesses the expertise necessary to provide complete and accurate information to those requiring assistance. Actively collaborates with those that have the knowledge and/or information needed to facilitate resolution.
  • Responsive
    Provides accurate, timely and solution-oriented service. Looks for ways to improve efficiency and foster an environment of open communication so that the highest standard of service is provided.
  • Collaborative
    Recognizes that customers are any internal or external parties that are encountered, whenever representing the University, in an official or unofficial capacity. Fosters a sense of community, inclusion and collaboration by avoiding silos and partnering with various members of the ODU community to promote teamwork while providing a high standard of service.


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How to Nominate:


Nominate a 2022 Customer Relations Employee of the Year

Additional documentation in support of a nomination may be submitted to JaRenae E. Whitehead at jwhitehe@odu.edu. All nominations and additional documentation must be received no later than 5:00pm on Friday February 25, 2022.



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Award Announcement:


Announcement of the nominees and the award winner names is made at the annual recognition program held each Fall. 2022 nominees will be invited to attend the annual recognition program where the winner will be announced on Friday April 1, 2022.







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