Winter Break Hours
Walk-ins
The IT Help Desk inside Monarch Hall and Lewis Hall will be closed to walk-in customers from December 21 through January 1.
Phone and Email
We will continue to answer phones and email throughout the break, with the following exceptions:
- Tuesday, December 24 - closed after 5 p.m.
- Wednesday, December 25 - closed all day
- Tuesday, December 31 - closed after 5 p.m.
- Wednesday, January 1 - closed all day
The Help Desk will re-open with regular office hours at 8:00 a.m. on Thursday, January 2.
Welcome EVMS students and employees! How can we help?
The ODU and EVMS Help Desks have joined forces, with additional technicians to answer your questions and resolve issues around the clock. The EVMS phone number and email address for IT support remain active; you can reach us using the contact info below or continue to get help at 757-446-7400 or evmsit@evms.edu. Onsite support is also still available in Lewis Hall.
Medical Group support remains available at 757-451-6257.
Get Help
Contact us 24/7
Contact the IT Help Desk for general technology support, to reach your department's technical support person, or for help with technology in your residence hall or dorm room.
Self-service
Open an incident directly with our Help Desk team or search the knowledge base for existing answers and guides.
Visit us in person
Schedule a virtual session
Faculty only: Book a 30-minute virtual session with a technician to go over any issues or questions you have about Zoom, Canvas, Kaltura or online file sharing services. Log in with your ODU email address and MIDAS password, select a date and time that works for you, and we'll send you a Zoom link. (These sessions are for faculty only.)
Need help with Canvas?
Canvas provides 24/7 chat, phone, email and online support, plus access to online documentation and virtual training. Hit the Help button from anywhere in Canvas.
Priorities for IT Resolution
Our goal is to solve your technology issues as quickly and as accurately as possible. In order to do that, we assign a priority and resolve all issues in the following order:
!!! High Priority (resolved within 24 hours):
Technical problems that directly affect a large number of people and their ability to get work done. This can include network outages, server outages or central application issues that involve campus-wide systems like Banner or email.
!! Medium Priority (resolved within 3 working days):
Routine technology problems that affect a single user's ability to perform his or her job. This can include individual login issues, disabled network ports or the dreaded "blue screen of death."
! Low Priority (resolved within 10 working days):
Problems that affect a user without impairing the ability to do work. This can include minor error warnings or printing issues.
System Maintenance
To maintain optimal performance, we perform weekly system maintenance on key services. This maintenance is typically on Sundays between 6 a.m. to noon.