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You Visit Tour. Webb Lion Fountain. June 1 2017. Photo David B. Hollingsworth

Customer Relations Employee of the Year Nominations Due by Nov. 1.

Nominations for the 2019 Customer Relations Employee of the Year are now open. Sponsored by Old Dominion University's Department of Human Resources, this award was established to recognize and reward the classified or hourly employee who best exemplifies the University's service standards. The customer relations employee of the year award winner will be announced at the Annual Recognition Program on Dec. 6. The award recipient will receive an engraved plaque, $500 cash, and three days of recognition leave (if classified).

Criteria for Selection
Classified and hourly employees are eligible to be nominated. Nominations should include excellence in some or all of the criteria listed below. Details and examples strengthen nominations.

Professional

Exhibits a high level of competency and respect when interacting with students, colleagues and community members. Is friendly, focused and recognizes accountability for consistently meeting the needs of those served.

Ethical

Demonstrates the spirit of the ODU Code of Ethics by treating others impartially. Demonstrates integrity to students, colleagues and the community by adhering to University policies, procedures and standards of service and applies them in an equitable and just manner.

Respectful

Recognizes that everyone has the right to be treated with kindness, dignity and consideration. Strives to demonstrate patience, compassion and concern toward all with whom he/she comes in contact.

Knowledgeable

Possesses the expertise necessary to provide complete and accurate information to those requiring assistance. Actively collaborates with those that have the knowledge and/or information needed to facilitate resolution.

Responsive

Provides accurate, timely and solution-oriented service. Looks for ways to improve efficiency and foster an environment of open communication so that the highest standard of service is provided.

Collaborative

Recognizes that customers are any internal or external parties that are encountered, whenever representing the University, in an official or unofficial capacity. Fosters a sense of community, inclusion and collaboration by avoiding silos and partnering with various members of the ODU community to promote teamwork while providing a high standard of service.

Submissions
Nominations can be submitted via the Customer Relations Employee of the Year nomination form. Additional documentation which supports a nomination may be submitted to Jerry Dye. Nominations and additional documentation must be received by 5 p.m. Nov. 1.

Selection Process
A Human Resources representative chairs a selection committee which includes representatives from the vice presidential areas, HACE and the winner from the previous year. The committee will review all submitted materials and meet to decide which nomination best documents the criteria for the award. Nominees and their immediate supervisors (and the nominator, if different) will be invited to the annual recognition program.

Please contact Jerry Dye at jedye@odu.edu, 683-3046 or Elle McNair at lmcnair@odu.edu, 683-3394 if you have any questions.

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