Cisco IP Telephones
There are several telephones available for purchase. All Cisco IP telephones have three-person conference calls capability, phone call transferring, caller ID, user directory, and can be configured for additional features. Voicemail is included with each IP telephone.
7945 Cisco IP telephone - No Charge
The 7945 is the standard telephone for campus service. It is a 2-button IP telephone. There is a $21.50 per month charge for the telephone, plus long distance charges. If this device will be part of a call manager, additional costs will apply.
7965 Cisco IP telephone
The 7965 is an enhanced telephone for use by personnel who monitor several telephone numbers. It is a 6-button IP telephone, and can be expanded to 34 buttons. There is a $21.50 per month charge for the telephone, plus long distance charges. If this device will be part of a call manager, additional costs will apply.
7975 Cisco IP telephone
The 7975 is an enhanced telephone for use by personnel who monitor several telephone numbers. It is an 8-button IP telephone. There is a $21.50 per month charge for the telephone, plus long distance charges. If this device will be part of a call manager, additional costs will apply.
7914 Sidecar
The 7914 extends the capabilities of the Cisco IP phone with 14 additional buttons and an LCD display. Two sidecars can be attached to the IP telephone.
8831 Cisco IP telephone
The 8831 is a conference room telephone. There is a $21.50 per month charge for the telephone, plus long distance charges.
Headsets
Wireless headsets combine the clarity of traditional corded technology with the mobility of wireless.
Conference Calls
For making conference calls with more than three people, you will need a Conference Calling Card.
How To Request A Conference Card
- Complete the "Order Conference/LD Calling Card" form located on the Work Order Request page.
- Be sure to note "Conference Call" under "Type of calling Card".
- Departments may request multiple cards on a single request . The name, office location, and telephone number for each user must be listed on the request.
- Cards are issued to the department for distribution within 15 business days after approval. The Virginia Information Technologies Agency (VITA) will send users account information and instructions on how to use the conference system by email.
User Guides
Frequently Asked Questions
The phone cord may be unplugged. Make sure that the cord is plugged into the back of the phone and also the wall jack.
Your password needs to be reset. Contact the ITS Help Desk at 757-683-3192 or itshelp@odu.edu.
Too many wrong password entries will cause the system to be locked. If this happens, you need to unlock the mailbox. Contact the ITS Help Desk at 757-683-3192 or itshelp@odu.edu to have the mailbox unlocked.
Your voicemail box may be full. There is a limited amount of voicemails that can be saved on the phone. Delete old messages to clear room for new messages.
Press the Messages button on your Cisco IP phone and follow the voice prompts. The initial voicemail password is: 678465.
Press the Messages button and follow the voice prompts. Use your voicemail password.
Dial your phone number and press * when your voicemail message starts.
Follow the prompts. Your ID is your 5 digit extension (e.g. "36926"). Your password is your voicemail password.
This depends on the type of phone purchased. See the list above for pricing.
Yes; however, the $21.50 per month cost is based on each phone, not each phone number.
Yes, the cord is a standard Ethernet cable, like the one you use for your computer.
Unfortunately, we do not support any cordless phones at this time.
Yes, the easiest ways to access the manual is to press the ? button on the phone.
Press the CFwdAll soft key. Dial the number to which you want to forward all calls OR press the Messages key to forward to Voicemail. To end call forwarding, press the CFwdAll key.
For a list of features and instruction documents, please see the Cisco IP Telephone user guide.
You should see no difference in your internet connection from your phone.
Unfortunately, since the phone is running over your internet connection, if internet or power is lost, your phone will not function.
The Cisco IP phones have the following basic features:
- Caller ID
- Call logging
- Three-way calling
- Voice mail and message waiting indicator
- Call transfer
- Call forwarding
- Call waiting
- Speaker phone
- Multiple line appearances
More features will be added in the future.