Transitioning to ODU Tech Services

Effective Date: July 22

Our respective Help Desks are joining forces, expanding our resources and offering enhanced support. We’ll have more technicians available to answer questions and resolve issues around the clock.

What's changing:

• The self-service portal interface will look different, but the process for submitting and tracking tickets will remain familiar.
• When you contact us for help, email responses will come from a new email address.
• You'll have access to an increased number of technicians ready to assist you, so you may hear some new voices when you call.
• The Help Desk will operate 24/7 to answer questions and resolve issues around the clock.

What's staying the same:

• The EVMS phone number and email address will remain active; you can continue to get help at 757-446-7400 or evmsit@evms.edu.
• Staff will continue to have an onsite presence for walk-in service.
• Medical Group support remains available at 757-451-6257.

Effective Date: July 1 to August 22

On August 22, the EVMS instance of Zoom will be turned off. However, as an ODU employee, you can continue to schedule Zoom meetings, share content, record lectures and hold events using your new ODU Zoom Pro account. Learn more about using Zoom at ODU at odu.edu/zoom.

What’s changing:

• You’ll log in to Zoom with your ODU email address instead of your EVMS address.
• Zoom recordings will be stored in Kaltura, a service that allows you to quickly and easily share recordings. Learn more about managing your recordings in Kaltura here.

To do:

• Before August 22, if you are currently logged in to EVMS Zoom, log out and log back in using the instructions below.
• When creating new meetings, make sure they originate from ODU Zoom and that the invite link starts with odu.zoom.us.
• Reschedule any future or recurring meetings with ODU Zoom. Meetings scheduled using EVMS Zoom will not work after August 22. (Exception: If you have a Zoom event scheduled that is already being publicly advertised, you can request that your EVMS Zoom account remain active until the event takes place. Contact the IT Help Desk at itshelp@odu.edu.)
• Save/move any previous recordings stored in EVMS Zoom to a service like Kaltura. If you need help with this, contact the IT Help Desk at itshelp@odu.edu.

Log in to your ODU Zoom account:

From the web:

• Go to odu.zoom.us.
• Click Sign In.
• Log in with your ODU ID and password on the ODU-branded Monarch-Key login page that opens.

From the Zoom desktop app:

• Launch the Zoom app.
• If you are logged in with an EVMS account, sign out.
• When asked to sign back in, select Sign In with SSO.
• Enter "ODU" when it asks for your company domain.
• Log in with your ODU ID and password on the ODU-branded Monarch-Key login page that opens.

Microsoft Office 365 is ODU’s primary platform for email, calendaring, chat and collaboration. Office 365 applications can be installed on PCs, Macs, tablets and smartphones and work together to provide a seamless experience across all devices.

Microsoft OneDrive is a cloud storage service that is part of the Microsoft 365 productivity suite. Files can be synced and accessed from a web browser or mobile device and shared publicly or privately. File saving and sharing is simplified through Microsoft Teams and all Office suite products (Word, Excel, Outlook, etc.).

Effective Date: July 1

• As an ODU employee, you can download the entire Office suite on personal computers and mobile devices. Access Office 365 products for personal use at office365.odu.edu.
• Access Office 365 web apps (office365.odu.edu) and ODU Webmail (outlook.odu.edu).

Effective Date: Ongoing (as your workstation is migrated)

• Office 365 apps (Outlook, Word, Excel, etc.) are automatically installed on your work computer when it is reconfigured to ODU standards.
• Other Microsoft services such as Teams and OneDrive will be available after your workstation is migrated. 

To do:

• If you need help moving your files from existing EVMS cloud storage such as Box or Dropbox to ODU’s OneDrive or Teams, contact ITSHelp@odu.edu.

Effective Date: July 1

Regardless of your primary campus, all legacy EVMS faculty, staff and students have access to printers on the ODU campus.

Students can use printers on either campus, and printing costs are deducted from your student printing account regardless of which printers you use.

Effective Date: June 26

VHS ID Badges

• Faculty, staff and students whose primary campus is EVMC are required to have a Virginia Health Sciences (legacy EVMS) ID badge. Legacy EVMS badges will remain valid - you do not need to get a new card. New faculty/staff/students at EVMC who join us after June 26 will follow the existing process to request a VHS badge.  
• Your EVMS/VHS badge is considered an official ODU identification card. If you need to access an ODU door or service that require electronic card access, you will need an ODU ID card as your EVMS/VHS badge will not work. See below for information on obtaining an ODU ID card.
• Faculty and staff whose primary campus is ODU can request an EVMS ID badge if needed for frequent and ongoing visits to the EVMS campus. Fill out the EVMS Badge and Electronic Access Request form at  https://www.odu.edu/card-center.

ODU ID Cards

• If your primary campus is ODU and you already have an ODU ID, you don’t need to do a thing. Continue using your ODU ID as usual.
• If your primary campus is EVMC, you can either get an ODU Mobile ID (recommended) or request a physical ODU ID card, but be aware that only one form of ODU ID can be active for electronic access to ODU doors and services (like campus printers).

Effective Date: July 1

As we integrate our technology systems, you might continue to work in legacy EVMS systems (using your EVMS login information), and you might need to request new ODU system accounts in order to log in with your ODU MIDAS ID and password.

To do:

• To request an ODU account for a specific system, follow the steps at www.odu.edu/information-technology-services/midas/account-request
• To request access to a legacy EVMS service/system, continue to follow your existing process by contacting EVMSIT@evms.edu.

Effective Date: Fall 2024

A pilot program for Canvas is set to begin in Fall 2024. During the pilot phase, we will migrate all online courses and a select few in-person courses from Blackboard to Canvas. The following details outline the current progress and upcoming tasks for the pilot.

If you will be using Canvas for one of your classes during the pilot, you already have access. Simply go to canvas.odu.edu and log in with your staff ID and password.

Training:

In the dashboard, you’ll see a course called Growing with Canvas. This course, available to everyone, is a great place to start learning about Canvas and how to use it. Additionally, you can select the Help option from the left menu to access the Canvas Training Portal and explore a wide variety of available online, virtual and on-demand training.

We are also developing instructor-led training sessions, facilitated by the Instructional Technology team. Watch your email for more information.

Content migration:

A third-party vendor, K16, will help us with course migration. They'll start by importing Blackboard course content into Canvas templated courses. Each piece of your course content will be carefully migrated as cleanly and completely as possible, but there may be instances where functionality doesn't quite match, requiring post-migration review and manipulation. Rest assured; we will make sure you have all the support you need for a smooth transition.

We have already completed test migrations of two courses and are actively addressing feedback to ensure the rest of the migration process is successful.

To do:

• Attend available training to familiarize yourself with Canvas functionalities.
• Review your course content before and after migration to ensure accuracy and completeness.
• After migration, finalize the setup of your courses in Canvas in preparation for the fall semester.