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Conflict Resolution

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Outside building view of Spong Hall.

Problems, misunderstandings, and frustrations may arise in the workplace. An employee who is confronted with a workplace conflict or problem may request a consultation with Employee Relations for assistance to help resolve or clarify his or her concerns.

The ODU HR Employee Relations team always strives to be responsive to University employees and their concerns, and is a viable University resource for employees to offer policy-based guidance towards an effective and consistent internal resolution for all.

Conflict Resolution Process

Initially, employees should bring their concerns or complaints to their immediate supervisor. If the complaint involves the employee's supervisor, the employee should schedule a meeting with that supervisor to discuss the problem that gave rise to the complaint. Supervisors are also encouraged to meet directly with employees when faced with issues that call for immediate improvement. In the event that the issues are still not resolved, an Employee Relations Consultation is strongly encouraged.

Discrimination Complaints

Employees with complaints or concerns on matters relating to sexual harassment, salary equity, discrimination, the Americans with Disabilities Act or Title IX will be referred to the Office of Institutional Equity and Diversity to submit a complaint or file a report.


Get Employee Relations Help with Conflict Resolution

Submit a Consultation Request form to Employee Relations and provide us with a brief summary of your concern/inquiry. We will respond to your request within 48 hours.


Request a Consultation






Employee Relations FAQ's

For more information about Employee Relations, click HERE.


What is Employee Relations?

Employee relations is the aspect of human resources that involves maintaining employer-employee relationships that contribute to satisfactory productivity, motivation, and morale.

The HR Employee Relations team staff are available to explain and interpret policy, to discuss options available for addressing concerns, and for determining available and appropriate resources to resolve issues. All assistance is confidential within legal parameters.

Who do I talk to if I am having a conflict with my manager?

Initially, employees should bring their concerns or complaints to their immediate supervisor. If the complaint involves the employee's supervisor, the employee should schedule a meeting with that supervisor to discuss the problem that gave rise to the complaint. In the event, the issues are not resolved, an Employee Relations Consultation is strongly encouraged.

Who do I talk to if I am having a conflict with my employee?

Supervisors are encouraged to meet directly with employees when faced with issues that call for immediate improvement or corrective action. In the event, the issues are not resolved, an Employee Relations Consultation is strongly encouraged.

Who do I contact if I need an Americans with Disabilities Act (ADA) accommodation or I feel that I am being discriminated against due to my race, gender, age, religion, marital status or sexual orientation?

Employees with complaints or concerns on matters relating to sexual harassment, salary equity, discrimination, the Americans with Disabilities Act a Title IX will be referred to the Office of Institutional Equity and Diversity to submit a complaint or file a report.

Who should teaching and research faculty contact for employee relations concerns?

If you are teaching and research faculty, then your employee relations concerns are addressed through your chain of command in Academic Affairs and when appropriate by the Office of Institutional Equity and Diversity.

I am a new supervisor to ODU and I could use some assistance. Who do I contact?

Please check out all the support, toolkits, and resources available on the Managers & Supervisors page. We also recommend the Manage Your Dominion Supervisor Essentials Certificate training program. You may request an Employee Relations Consultation for additional support.

Who do I contact if I need an employment verification?

Employment verification information can be found HERE.

Who do I contact if I would like to telework?

Telework Policy and information can be found on the Telework In Your Dominion page. Questions about teleworking should go to the HR Recruitment & Employment team.

I have questions about Performance Evaluations. Who do I contact?

Please review the Performance Management policy for more information about Performance Evaluations, and contact JaRenae Whitehead for additional questions or help.