GlobalProtect VPN Client

Old Dominion University's Virtual Private Network (VPN) provides an encrypted tunnel between a PC or computing device and the VPN device here at the University. This tunnel encrypts data and authenticates user credentials, providing a secure connection through which users can interact with University IT systems as if they were on campus. ODU provides VPN access for general use by faculty and staff.

A VPN account is needed for:

• Remote access to network drives and folders
• The use of SSH or Microsoft Remote Desktop
• Remote access to Banner

You should disconnect from the VPN once you no longer need special access to these services. There is no need to connect to the VPN for access to ODU online file services (OneDrive) or communication services (Zoom, Outlook).

More information about the VPN service.

Available to

• Faculty
• Staff

Usage requirements

1. Get approval from immediate supervisor or sponsor.
2. Request a VPN account through MIDAS. (More information about account requests here.)
3. Enroll in the Remote User Security Training course. (More information here.)
4. Take and Pass the Remote User Security Training course in Canvas.

Where to get it

Click on the buttons above to download GlobalProtect for your operating system (on personal, non-managed devices). Click the GUIDE buttons to learn more about installing and using GlobalProtect.

On ODU-managed computers, download the software from the Company Portal (Windows) or Jamf Self Service (Mac).

Mobile versions of GlobalProtect are available on the Apple App Store or Google Play. (If you see more than one option for GlobalProtect, choose the one that is NOT GlobalProtect Legacy.)

Minimum requirements

• A supported version of Windows 10 or higher
  • Operating System updates should be enabled and not missing critical system updates
  • Microsoft's Windows Defender or any other antivirus software enabled
  • Native or other firewall enabled
• MacOS 12.0 or higher
  • Operating System updates should be enabled and not missing critical system updates
  • MacOS native security feature (Gatekeeper) or any other antivirus software enabled
  • Native or other firewall enabled
• Android 6.0+
• iOS 10.3+

FAQs

Do I need to load GlobalProtect on my ODU managed desktop?
No - You only need a VPN to log in to certain ODU network services from outside the ODU network. Use GlobalProtect and the ODU VPN on ODU laptops or personal devices to log in from home, while traveling, on a wireless network (including MonarchODU) or off campus.

What login do I use to access Global Protect?
Use your Monarch-Key account (same as any other Monarch-Key service). This may or may not be your faculty/staff account.

Windows users: The first time you connect to GlobalProtect, the agent may think that Windows updates are disabled; this should correct itself. If the warning continues to appear, check your settings here (click on Update, Update, Update!).

Mac users: Most versions of macOS do not have the firewall turned on by default. You will need to turn on the firewall before being able to fully use the VPN service. More info here (click on Firewall Programs).